Create a dispute

Creates an Issuing Dispute object. Individual pieces of evidence within the evidence object are optional at this point. Stripe only validates that required evidence is present during submission. Refer to Dispute reasons and evidence for more details about evidence requirements.

Returns

Returns an Issuing Dispute object in unsubmitted status if creation succeeds.

Parameters

• amount (integer, optional) The dispute amount in the card’s currency and in the smallest currency unit. If not set, defaults to the full transaction amount.

• evidence (object, optional) Evidence provided for the dispute.

  • evidence.canceled (object, optional) Evidence provided when reason is ‘canceled’.

    • evidence.canceled.additional_documentation (string, optional) (ID of a file upload) Additional documentation supporting the dispute.

    • evidence.canceled.canceled_at (timestamp, optional) Date when order was canceled.

    • evidence.canceled.cancellation_policy_provided (boolean, optional) Whether the cardholder was provided with a cancellation policy.

    • evidence.canceled.cancellation_reason (string, optional) Reason for canceling the order.

    • evidence.canceled.expected_at (timestamp, optional) Date when the cardholder expected to receive the product.

    • evidence.canceled.explanation (string, optional) Explanation of why the cardholder is disputing this transaction.

    • evidence.canceled.product_description (string, optional) Description of the merchandise or service that was purchased.

    • evidence.canceled.product_type (enum, optional) Whether the product was a merchandise or service. Possible enum values:

      • merchandise Tangible goods such as groceries and furniture.

      • service Intangible goods such as domain name registration, flights and lessons.

    • evidence.canceled.return_status (enum, optional) Result of cardholder’s attempt to return the product. Possible enum values:

      • merchant_rejected The merchant rejected the return.

      • successful The merchant accepted the return.

    • evidence.canceled.returned_at (timestamp, optional) Date when the product was returned or attempted to be returned.

  • evidence.duplicate (object, optional) Evidence provided when reason is ‘duplicate’.

    • evidence.duplicate.additional_documentation (string, optional) (ID of a file upload) Additional documentation supporting the dispute.

    • evidence.duplicate.card_statement (string, optional) (ID of a file upload) Copy of the card statement showing that the product had already been paid for.

    • evidence.duplicate.cash_receipt (string, optional) (ID of a file upload) Copy of the receipt showing that the product had been paid for in cash.

    • evidence.duplicate.check_image (string, optional) (ID of a file upload) Image of the front and back of the check that was used to pay for the product.

    • evidence.duplicate.explanation (string, optional) Explanation of why the cardholder is disputing this transaction.

    • evidence.duplicate.original_transaction (string, optional) Transaction (e.g., ipi_…) that the disputed transaction is a duplicate of. Of the two or more transactions that are copies of each other, this is original undisputed one.

  • evidence.fraudulent (object, optional) Evidence provided when reason is ‘fraudulent’.

    • evidence.fraudulent.additional_documentation (string, optional) (ID of a file upload) Additional documentation supporting the dispute.

    • evidence.fraudulent.explanation (string, optional) Explanation of why the cardholder is disputing this transaction.

  • evidence.merchandise_not_as_described (object, optional) Evidence provided when reason is ‘merchandise_not_as_described’.

    • evidence.merchandise_not_as_described.additional_documentation (string, optional) (ID of a file upload) Additional documentation supporting the dispute.

    • evidence.merchandise_not_as_described.explanation (string, optional) Explanation of why the cardholder is disputing this transaction.

    • evidence.merchandise_not_as_described.received_at (timestamp, optional) Date when the product was received.

    • evidence.merchandise_not_as_described.return_description (string, optional) Description of the cardholder’s attempt to return the product.

    • evidence.merchandise_not_as_described.return_status (enum, optional) Result of cardholder’s attempt to return the product. Possible enum values:

      • merchant_rejected The merchant rejected the return.

      • successful The merchant accepted the return.

    • evidence.merchandise_not_as_described.returned_at (timestamp, optional) Date when the product was returned or attempted to be returned.

  • evidence.no_valid_authorization (object, optional) Evidence provided when reason is ‘no_valid_authorization’.

    • evidence.no_valid_authorization.additional_documentation (string, optional) (ID of a file upload) Additional documentation supporting the dispute.

    • evidence.no_valid_authorization.explanation (string, optional) Explanation of why the cardholder is disputing this transaction.

  • evidence.not_received (object, optional) Evidence provided when reason is ‘not_received’.

    • evidence.not_received.additional_documentation (string, optional) (ID of a file upload) Additional documentation supporting the dispute.

    • evidence.not_received.expected_at (timestamp, optional) Date when the cardholder expected to receive the product.

    • evidence.not_received.explanation (string, optional) Explanation of why the cardholder is disputing this transaction.

    • evidence.not_received.product_description (string, optional) Description of the merchandise or service that was purchased.

    • evidence.not_received.product_type (enum, optional) Whether the product was a merchandise or service. Possible enum values:

      • merchandise Tangible goods such as groceries and furniture.

      • service Intangible goods such as domain name registration, flights and lessons.

  • evidence.other (object, optional) Evidence provided when reason is ‘other’.

    • evidence.other.additional_documentation (string, optional) (ID of a file upload) Additional documentation supporting the dispute.

    • evidence.other.explanation (string, optional) Explanation of why the cardholder is disputing this transaction.

    • evidence.other.product_description (string, optional) Description of the merchandise or service that was purchased.

    • evidence.other.product_type (enum, optional) Whether the product was a merchandise or service. Possible enum values:

      • merchandise Tangible goods such as groceries and furniture.

      • service Intangible goods such as domain name registration, flights and lessons.

  • evidence.reason (enum, optional) The reason for filing the dispute. The evidence should be submitted in the field of the same name. Possible enum values:

    • canceled Service or merchandise was canceled.

    • duplicate There were multiple copies of a charge for a single purchase, or the charge was paid by other means.

    • fraudulent The cardholder’s details were compromised and the cardholder claims to not have participated in the transaction.

    • merchandise_not_as_described The merchandise was not as described.

    • no_valid_authorization The merchant processed a transaction without first obtaining a correct and valid authorization approval.

    • not_received Merchandise or service was not received.

    • other All other types of disputes.

    • service_not_as_described The service was not as described.

  • evidence.service_not_as_described (object, optional) Evidence provided when reason is ‘service_not_as_described’.

    • evidence.service_not_as_described.additional_documentation (string, optional) (ID of a file upload) Additional documentation supporting the dispute.

    • evidence.service_not_as_described.canceled_at (timestamp, optional) Date when order was canceled.

    • evidence.service_not_as_described.cancellation_reason (string, optional) Reason for canceling the order.

    • evidence.service_not_as_described.explanation (string, optional) Explanation of why the cardholder is disputing this transaction.

    • evidence.service_not_as_described.received_at (timestamp, optional) Date when the product was received.

• metadata (object, optional) Set of key-value pairs that you can attach to an object. This can be useful for storing additional information about the object in a structured format. Individual keys can be unset by posting an empty value to them. All keys can be unset by posting an empty value to metadata.

• transaction (string, optional) The ID of the issuing transaction to create a dispute for. For transaction on Treasury FinancialAccounts, use treasury.received_debit.

curl https://api.stripe.com/v1/issuing/disputes \
  -u "<<YOUR_SECRET_KEY>>" \
  -d transaction={{TRANSACTION_ID}} \
  -d "evidence[reason]=fraudulent" \
  -d "evidence[fraudulent][explanation]=This transaction is fraudulent."

Response

{
  "id": "idp_1MykdxFtDWhhyHE1BFAV3osZ",
  "object": "issuing.dispute",
  "amount": 100,
  "created": 1681947753,
  "currency": "usd",
  "evidence": {
    "fraudulent": {
      "additional_documentation": null,
      "dispute_explanation": null,
      "explanation": "This transaction is fraudulent.",
      "uncategorized_file": null
    },
    "reason": "fraudulent"
  },
  "livemode": false,
  "metadata": {},
  "status": "unsubmitted",
  "transaction": "ipi_1MykXhFtDWhhyHE1UjsZZ3xQ"
}